Contact

Contact EternaGlow

We’d love to hear from you.

Whether you need help choosing the right light therapy device, have a question about wavelengths or irradiance, or would like an update on an existing order, the EternaGlow team is here to help.

Looking for a quick answer?

Before submitting your enquiry, we recommend visiting our Frequently Asked Questions page. We’ve gathered helpful information about light therapy, wavelengths, irradiance, product use, safety, shipping, warranties and returns—and you may find the answer you need straight away.

If you still need assistance, please complete the contact form below and provide as much information as possible so we can help you efficiently. If your enquiry relates to an existing order, please include your order number in your message.

You can also contact us directly at:

Email: support@eternaglow.com.au
Location: Elizabeth Downs, Adelaide, South Australia
Response Time: We aim to respond within one to two business days.

Damaged or Faulty Products

If you’re contacting us about a damaged or faulty product, please include your order number and a clear description of the issue. Photographs or video may also be requested to help us assess the product and arrange the appropriate resolution.

We look forward to helping you illuminate your glow.