FAQ

Have questions about light therapy? We’re here to help.

Whether you’re new to LED-based treatments or looking to upgrade your current routine, our FAQs cover everything from how our devices work to shipping, warranties, and usage safety.

Still wondering about something? Reach out to our team—we’re happy to guide you.

 

    1. What is light therapy and how does it work?

    Light therapy is a non-invasive treatment that uses specific wavelengths of LED light—such as red, near-infrared, and others—to stimulate natural biological processes in the skin and body. These wavelengths penetrate the skin at various depths to promote collagen production, improve circulation, reduce inflammation, and support cellular repair. While red light focuses on surface-level rejuvenation, other forms like near-infrared reach deeper tissues to aid in muscle and joint recovery.


    2. Is light therapy safe?

    Yes, light therapy is widely considered safe for home use when used as directed. EternaGlow devices are designed with clinically supported technology and recommended usage times to ensure comfort and safety. It’s a non-invasive, drug-free method that works gently with the body’s natural systems. As with any wellness tool, we recommend avoiding use over broken skin and carefully following the provided instructions.


    3. How often should I use my light therapy device?

    For best results, we recommend using your device for 10 to 20 minutes per session, around three to five times per week. Consistency is key to seeing visible improvements. Once your desired results are achieved, a maintenance routine of one to two sessions per week is typically sufficient. Always refer to your specific device’s instructions, as usage recommendations may vary slightly.


    4. Is light therapy suitable for all skin types?

    Yes, light therapy is suitable for all skin types and tones. It does not involve UV rays or abrasive chemicals, making it a gentle and effective treatment option for a wide range of users. It’s well tolerated by most individuals and integrates easily into existing skincare routines. If you’re using prescription products or have known skin sensitivities, you may wish to consult your dermatologist before use.


    5. Can I use light therapy if I have sensitive skin or a medical condition?

    Many people with sensitive skin find light therapy to be calming and beneficial. However, if you have a medical condition—such as epilepsy, are pregnant, or have an implanted device like a pacemaker—it’s important to speak with your healthcare provider before use. We also recommend avoiding use on areas with active infections, open wounds, or if you have a known sensitivity to light.

     

    6. What are the shipping times?

    Our average shipping times vary by destination. Here are estimates based on your location:

    • Australia 10.5 days
    • Canada: 7.4 days
    • United States 8.5 days
    • United Kingdom: 9.4 days

    For a full list of shipping times and places, please see our upcoming Shipping Info page. (Coming soon!))


    7. What happens if my order is delayed or not delivered?

    If your order lacks tracking updates, is in transit, or is delayed beyond 60 days from the shipping date (45 days for U.S. orders), we will offer a refund or reship the product at no cost. For delivered orders that didn’t arrive, we require a non-delivery certificate from your local post office before issuing a refund or replacement.


    8. What if my item arrives damaged?

    We offer full refunds or replacements for products that arrive damaged, as long as you notify us within 30 days of delivery. To process a claim, please submit photo or video proof of the damage. In most cases, you don’t need to return the product.


    9. What payment methods do you accept?

    We accept major payment methods including Visa, Mastercard, American Express, PayPal, and Apple Pay.

    Zip Pay and Afterpay Coming Soon!!


    10. Where is EternaGlow based?

    EternaGlow is proudly based in Australia. We serve customers both locally and internationally with premium red light therapy products designed to deliver real, science-backed results. We also offer a selection of other beauty tools and accessories. There's something for everyone.


    11. How can I track my order?

    Once your order has been processed, you’ll receive a confirmation email with tracking details. You can use this tracking number to follow your order’s progress online. If you didn’t receive tracking details, please contact us and we’ll be happy to assist.


    12. Do you offer a warranty on your products?

    Yes, our suppliers offer a 1-year warranty minimum on all products purchased though EternaGlow for quality assurance. If your item develops a fault within this period due to a manufacturing defect, we’ll provide a replacement or repair—no stress, no hassle.