Shipping Policy

At EternaGlow, we aim to provide a reliable and transparent delivery experience for all customers. All orders are fulfilled through our trusted international supply partners to ensure access to a wide range of high-quality products.

Processing Times

Orders are processed within 1–3 business days.

Once dispatched, you will receive a confirmation email with tracking information.

During high-demand periods, processing times may be slightly extended.

Estimated Delivery Times

EternaGlow ships Australia-wide using tracked international delivery.

Estimated delivery windows:

• Standard Delivery: 7–14 business days
• Remote or Rural Areas: 10–20 business days

Delivery timeframes are estimates only and may vary due to factors outside of our control, including customs processing, carrier delays, or peak periods.

Shipping Partners

We work with reputable international logistics providers to ensure safe and tracked delivery.

Shipping carriers may vary depending on product availability and warehouse location.

All orders include tracking.

Tracking Information

Tracking details will be emailed to you once your order has been dispatched.

Please allow 24–48 hours for tracking updates to appear after dispatch.

Address Accuracy

Please ensure all delivery details are correct at checkout.

If you need to update your address, contact us immediately at support@eternaglow.com.au.

Once an order has been processed or shipped, we are unable to make changes.

Missed Delivery or Returned Parcels

If a parcel is returned due to an incorrect address, failure to collect, or unsuccessful delivery attempts, a reshipping fee may apply.

Customs and Import Fees

Most orders do not incur customs or import fees.

If any charges are applied, they are the responsibility of the customer.

Lost or Delayed Parcels

If your order is delayed beyond the estimated delivery timeframe, please contact us.

We will investigate with the carrier and work with you to provide an appropriate resolution in line with our Returns & Refunds Policy.

Important Notes

• Processing times are separate from delivery time estimates
• Shipping fees are non-refundable unless the issue is due to an error on our part
• While we are not responsible for delays caused by carriers, customs, or external factors, we will always assist in resolving any delivery concerns